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How to Choose the Right Business Phone System for Your Business

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Choosing the right business phone system for your business

If you're looking for a new business phone system for the first time, and not sure which type of business phone system to choose, we will fill you in on the pros and cons of each types of business phone systems.

Some questions that can help you in the decision process:

  1. Do you need a completed phone system that comprises of a physical office phone, or a virtual phone service will suffice?
  2. If your business do require a business phone system, which type of business phone system will serve you better? A traditional landline or a Voice over Internet Protocol (VoIP) system, which runs over the internet?
  3. For a VoIP phone system, you will then decide if you want to house it on premises or on in the cloud?

Armed with the answers to the above questions, we will then guide you through the pros and cons of each business phone system. If you are looking for a unified communication solutions, read more about the difference between VoIP and unified communications here.

Virtual Phone Systems

Virtual phone systems connect a business phone line to the workers on their mobile or home phones. It functions similarly to a call-forwarding solution, by transferring calls received by the main business number to the designated phone number of the employee. A virtual phone system includes features like voicemail, call screening etc.

Advantages:
It allows businesses with employees working remotely to present a professional front as customers will see it as if they are dialling the company number. Unlike a usual home line, features mentioned above can be "added".

Disadvantages:
Despite having the "add-on" features, a virtual phone systems still lags behind a full-fledged phone system. All calls are still processed on your mobile or home phone network. This means businesses are charged for the call on the virtual system and use up your mobile or home phone free minutes.

Traditional Landline Systems

Landlines are analog systems that run via the telephone company's traditional copper wiring. They are commonly known as public switched telephone networks.

For businesses to use landlines as their business phone system, on-premises PBX hardware is required. This allows business to create multiple extensions and add features like call transferring.

Advantages:
Landline systems are a time-tested solution used by many companies.

Disadvantages:
However, with the evolution of office phone system technology, landline system is slowly transiting to become a legacy system for business telephony solutions.

VoIP (Voice over Internet Protocol) Phone Systems

VoIP phone systems uses the existing internet connection to function. It provides features that previously only made available to large companies using expensive PBX hardware. For example, features like call queues, call transfer and automated attendants etc.

Moving to a mobile first generation, VoIP phone system helps to future-proof the phone system in your office. It allows employees to access a business's phone system from their mobile device.

Advantages:
Contradictory, a feature packed VoIP systems system can be easily set up and configured. Best of all, they are significantly cheaper than landline systems.

Disadvantages:
However, as the name suggests, this phone system require internet connection. So, if your business are in areas that has unstable internet service, this type of phone system might not suit you.

Learn more about the benefits of VoIP phone systems.

Have questions about which types of phone system best fits your business needs? Contact our specialist for a non-obligatory consultation today!

 

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