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Unified Communications and Collaboration – Solving Your Key Enterprise Communications Challenges

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Unified Communications and Collaboration –
Solving Your Key Enterprise Communications Challenges

Enterprise communications is one of the most complicated areas in an organisation. The "era" of equipping your employee with a fixed lined desk phone or even having an PBX system set up on premise have long gone. Businesses in today context should deal with much more complex challenges as compared to the past.

For example, businesses nowadays are moving towards a flexible work arrangement and allowing your employees to work remotely, pushing enterprise mobility. Aside from having to deal with providing your employees with work mobility, this give rise to another set of problems for your IT department, enabling smooth communication and collaboration among team members. Businesses that can overcome this hurdle will gain a massive competitive advantage over your competitors.

So, what are unified communications and collaboration (UCC) all about? Find out more about the definition for UCC in our previous article.

Some of the UCC solutions providers are Mitel, Avaya and Microsoft (Skype for Business). Continue reading to find out how these UCC solutions help you overcome your biggest challenges in enterprise communication.

How unified communications and collaboration can solve your biggest challenges in enterprise communication.

Challenge #1: Multiple devices and applications are working in silos in enterprise communications.

From desk phones, softphones, instant messengers to your own mobile phone. All communications are fragmented and you are required to create multiple accounts, and remembering multiple passwords. There are days whereby you are busy recovering the forgotten password to your collaboration tools and disrupt your work.

Unified communications and collaboration provide you with access to all the communications channels you need in one place. From phone calls, instant messaging, work collaboration and video conference. This provides convenience for you and your team to use the tools and functions they need without getting bogged down by remembering tons of logins credentials.

Related article: Video Conferencing - 5 Shocking Reasons Companies Are Slow in Adopting It

Challenge #2: Maintaining multiple devices bring forth another set of challenges for your IT department – Security.

Having multiple devices and keeping them constantly secured requires tedious setup, accounts provisioned, and training in how to use every new application. Sensitive enterprise data is at risk whenever you and your team transfer, upload and download data via new communication apps that are not reviewed by your IT guys.

Unified communications and collaboration can help your IT department control. They can create user accounts from one central location, and only need to provide training for employees to use one set of apps, with a consistent user interface. Most importantly, your IT department can enjoy a peace of mind and need not worry about employees communicating and sharing data on unsecured channels.

Challenge #3: Conference calls – The UX nightmare

Conference calls are the key to communications between organisations. Old fashioned conference calls, where multiple parties try to dial into a conference bridge and attempt to figure out how to navigate around, clouded by unintentional interruptions and bad voice quality, are your worst nightmare.

Collaboration tools within a UCC solutions help you to achieve more during the call. Such as desktop sharing, presenter controls and recording of the conference session.

Overcome your enterprise communications challenges with our unified communications and collaboration solutions today! Contact our team today!

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