Radiance Communications


Unified Communications: Cloud Vs On-Premises


Unified communications has been a marketing buzzword to describe the integration of multiple communication touch points into single interface or system. By integrating email, phone calls, instant messaging (IM), unified messaging and video conferencing, it is more convenient for enterprise users to choose the right channel of communications with their co-workers or business counterparts. However, this raised another key question for businesses looking to set up their unified communications system. Which is whether they should do so using a cloud solution or an on-premises solution. This is the battle of cloud versus on premises setup!

Unified Communications In The Cloud

Unified communications solutions in the cloud are services provided to companies off-site. These companies have their own servers and communications infrastructure that allows clients to choose exactly what type of services they want and how many users they want to support.

One of the biggest benefits of cloud-based unified communications solutions for businesses is that they do not have to worry about having a dedicated IT team to manage their unified communications system. There is also no need to be concerned about having space for servers, and scaling your unified communications system up or down is much easier with cloud solutions. This makes setting up of unified communications system hassle free and enjoys cost savings on manpower resources.

Unified Communications On-Site

On-premises or on-site unified communications systems are managed by the company that uses them. With this type of unified communications, businesses have their own servers and phone lines. A team of IT personnel needs to be set up to manage unified communications systems and make sure that they are functioning properly.

One of the key advantages of setting unified communications on site is that these kinds of system setup provides company with more control over their unified communications. If something goes down or malfunctions with an on-site system, companies can immediately dispatch an IT professional to get to the bottom of the issue and restore full functionality to the system. Another big advantage of on-premises unified communications is that it provides a more robust set of features: companies that need to have a full range of phone features, for example, often prefer on-premises solutions. On-premises is also preferable for companies who would face a catastrophic incident if their unified communications systems went down for a prolonged period of time, such as healthcare networks, law enforcement, or security agencies.

Which Is The Better Choice?

There is no clear answer in the question of whether cloud services or on-premises system is preferable for companies in search of the best unified communications solution for their needs. While cloud services may allow your business to conserve your budget by only having to pay for the specific unified communications features that you need, on-premises system is desirable because it gives companies a greater degree of control over their unified communications.

To determine which kind of solution is best for your organisation, you should ask some key questions about your company’s size, security needs, and budget for unified communications, and potential for growth in the future. These answers will help you come to a conclusion about whether on-premise or cloud option is better for your organisation’s unified communications needs.

Alternatively, you can contact our team of unified communications specialist for more information.

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