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Why Should Business Upgrade to Unified Communications

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Reasons to Upgrade to Unified Communications

Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more. Unified Communication puts you ahead in a world of mobility, apps, social, and cloud, your workforce becomes more seamlessly connected and productivity increases. Customer satisfaction rises and innovation thrives. And as you grow, you can count on unrivaled scalability and flexibility to support every location, from small branches to corporate headquarters.

Ability to do more with less – with a solution that is easily managed
Particularly important to smaller businesses is the ability to implement any technology that provides enhanced functionality while also being both affordable and relatively simple to manage. As expected, smaller organizations typically have fewer or more limited resources, from budgets to staffing, and a technology, as is the case with a UC solution, is especially appealing if it enables the organization to operate as a bigger business, but without the same costs. Unified Communication is increasingly recognized as a technology that allows SMBs to take advantage of proven increases in productivity and functionality while realizing significant savings.

Connect the growing mobile and remote workforce by incorporating mobility
An office is just about anywhere you need it to be, today, and it is increasingly important for remote and mobile workers to access the same phone system features, whether working from a desktop or a mobile device. By implementing a UC solution, it makes it easy to stay connected to customers and prospects, from any location, from any device. It also provides flexibility in managing off-site employees, using features like presence and conferencing, and having additional monitoring capabilities.

Gaining uplift in customer service capabilities
The right Unified Communication solution should be more than a phone system; it should be a better communications system that helps you improve your customers' experience with your business. A quality UC solution allows SMBs to serve customers more effectively, using features such as call queues and IVRs to handle every call with care. SMBs should be able to use a UC solution to know more about every incoming call, in order to route each call appropriately, ensuring there are no more missed calls or lack of visibility.

Moving beyond basic functionality
Too often, SMBs evaluate new technologies based on whether or not the system can meet the organization’s current needs - in reference to both basic features included with the technology and in reference to the current size and structure of the business. That type of decision can cost SMB thousands of dollars in future upgrade costs when choosing a business phone system. When considering “future expansion,” that term may not mean something as extensive as expanding physical locations; it could be as simple as adding or moving an employee. The right UC solution allows SMBs to opt for a flexible system that provides extended functionality and that will grow with the business.

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