Banking & Financial Services"I am writing to express my sincere thanks for all the support that your engineers have engaged during the PABX migration and installation project for Great Eastern. During the project, you have shown in-depth technical knowledge and commitment. I am looking forward to work with Radiance again."
Great Eastern Life Assurance Co Ltd
Jimmy Ng - Project Manager, Group Information Technology
"We had recently completed a replacement of a critical electrical rectifier system. Radiance’s engineer stayed on throughout the night to ensure a smooth transition of systems. Such activities proved that Radiance engineers’ contribution is a key factor to OCBC’s business operations, and certainly a valuable asset to my team in running telephony operations."
Overseas Chinese Bank Corporation Ltd
Clemence Au – Voice Telecom Manager(Assistant Vice President)
"I wished to compliment one of your engineer for his prompt responses of all the telecommunication services request that I have raised
His professionalism and quick turnaround exceeded our expectations. Many times the requests or enquiries are answered within the day itself and all these cannot be achieved without your diligent team "
Standard Chartered Bank
Cherie Lin - Group Cash Payments Ops
“I would like to complement Radiance Engineers for their very efficient service provided when I needed assistance on the telephone & headset. Without them, I will be really lost. I am really grateful to them. Thank you Radiance for the great job done and guiding your team to be so helpful and friendly.”
Standard Chartered Bank
Gin Teow - Secretary & Team Administrator, Legal & Compliance
"Thank you for the prompt assistance! Your engineer has solved the connection problem which I have been facing for the past one month. He has also provided excellent service which we appreciated very much."
United Overseas Bank Limited
Eng Huili – Relationship Officer
"We would like to express our sincere thanks to Radiance for your support at our recent Call Centre exercise over two weekends. We look forward to continued excellent services from Radiance."
United Overseas Bank Limited
Khoo Lan Kheng – Vice President
Statutory Board"I would like to comment your engineers for their excellent help and effort during the relocation of our PBX. Everything was well-planned with proper supervision and execution. This resulted in a seamless shift which was largely problem free. When a problem occurred, they knew what was to be done and were able to resolve the fault quickly. We are thankful to them and we sincerely look forward to continuing an excellent relationship moving forward."
Government of Singapore Investment Corporation
Soh Chye Aik – Manager (Administration & Personnel Department)
"We would like to compliment your engineers for being responsive and dedicated in their work. They are very approachable, always with a ready smile and very patient when explaining the technical aspect of the call centre system or infrastructure to us. "
Singapore Land Authority
Linda Neo- Head (Customer Care)
"Radiance’s engineer has done a great job in maintaining our UCas system by remote access daily to ensure the system is running well. This shows that your engineer had diligently checked on our system at all times. Keep up the good work, Radiance!"
Singapore Tourism Board
Cindy Loh – Senior Officer
Healthcare & Pharmaceuticals"I would like to express my deep appreciation to Radiance who has performed exceedingly well in the development of the NUHS Tower Block. Your team had demonstrated professionalism, commitment, dedication and enthusiasm in the planning and execution of the entire telephony project. We were impressed with the undaunted spirit and perseverance of your team members when faced with challenges. Congratulations for having such an excellent team."
National University Health System – NUHS
Clara Wee – Chairperson, NUHS Tower Block Committee
Hospitality”I would like to extend my commendation to your team who was involved in the recent Fairmont’s ISDN. They have responded to the Hotel’s telecommunications crisis with a sense of urgency. This demonstrates their professionalism and support during such odd hours. Their high level knowledge of the PABX system builds my trust and confidence in Radiance. ”
FRHI Hotels & Resorts (S) Pte Ltd
Wendy Biggs - Communications Manager
"We wish to commend your technicians who come by the hotel daily to service the telephone faults. They are courteous, friendly, patient, ever willing to help, never say “NO” attitude", make recommendations to resolve issues and most importantly efficient. Such professionalism is rare nowadays!"
Grand Hyatt Singapore
Genevieve Franco - Guest Service Centre Manager
We would like to compliment Radiance Engineers for a job well done regarding our recent preventive maintenance. The engineers showed great effort and positive attitude, by providing alternatives on how the UCAS System would work better for us. Keep it up!
Hotel Miramar Singapore Ltd
Ally Yeo – Assistant Front Office Manager
Telecommunications & IT"Thank you Radiance team for your support in relocating our telecommunication system. We have zero issues reported in Day 1 at the new office. Your engineers are experience and quick in identifying and resolving the issues, avoiding long hours of troubleshooting They are capable of analysing situations and approached problem-solving in a systematic manner."
IPC Systems, Inc.
Moobin Khan – Customer Support Manager
"My humble note of appreciation for the outstanding customer service provided by your engineer, who has always provide us with very prompt and excellent services. He has demonstrated mastery of the system and it has always been a great and learning experience working with him. We hope that you will continue to have him in your team and for sure we would recommend your product and services to our clients who are in need of a similar system."
1-Net Singapore Pte Ltd
Alexander Serrano – Senior Systems Analyst
"I would like to take this opportunity to thank your Engineers for all their efforts to upgrade Avaya Enablement Server (AES) with minimum downtime. We faced little license issue during the upgrade but you managed the issue professionally. Your contributions to this upgrade activity have been great and you guys always, keep the Radiance flag high."
AT&T Worldwide Telecommunications
Rajesh Kapur – Network Technical Manager
”I appreciate your engineer’s outstanding work in the DHCP Migration and configuring the new core switches to a new environment without any issues.”
”My utmost gratitude to Radiance's engineers who had resolved and rebuilt the Call Management System’s outage incident throughout the night. Their never-give-up attitude in resolving the problems impressed me. It’s really a nice experience working with a bunch of passionate professionals like them. Kudos to them! ”
IBM Singapore Pte Ltd
Chim Hang Wah – Asean Voice Lead for IBM Global Account
Others"I would like to take this opportunity to complement your engineer assigned to this work order for his punctuality, patient and professionalism. Despite of his age, he has proven to be an asset for Radiance."
U.S. Navy Region Center Singapore
Glenn See - Singapore Area Coordinator
"I would like to express my thanks to Radiance for helping me to troubleshoot and solve the issue till very late last night at about 11.45pm. Throughout the ordeal, they are very helpful and professional."
Elaine Yap - Admin Executive
”Radiance’s engineer had provided good training and user management to us. They did a great job on the implementation of Office 365. The Engineers were very helpful and persistent with all our questions and ensured that we understand the features well.”
“Radiance has proven themselves that they are capable of performing the Microsoft Exchange 2013 on-premises project to resolve the several internal issues which we struggled over the times. Radiance Engineers performed well and were able to fix and solve most security issues where I had raised. Once again, thank you for making this project a successful one.”
Michael Wong - Manager, IT
”I really appreciate Radiance's help in our Business Internet upgrade. Radiance’s engineer configured and commissioned our new router and it is all working good after testing Looking forward to continuing working together. ”
Sathish Mohan – IT Manager
"Thank you very much for the excellent service done during the relocation of the office. The success should be credited to the advance preparation and hard work done by the project team."
Yamaha Music (Asia)
Tan Kim Bock – Assistant General Manager
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