Radiance is one of the leading communications system integrator and Microsoft High Touch Partner. We deliver Microsoft productivity solutions, Cloud PBX, Cloud PSTN Conferencing (Office 365) and enhance your overall collaboration experience in Skype Room System and Surface Hub with support from Sonus Network, Polycom, Audio Codes, Jabra and other best in class technology partners.
Servicing customers all over the region, we are your one-stop solutions provider to build the quality voice, data and video communication solutions to companies of all sizes, specifically in the manufacturing, logistics, government and energy sector. Customers can even look for us on their ICT requirements (SIP/ISDN Trunking) and eliminate their need to work with multiple vendors.
As the system integrator with the largest pool of certified technical professionals (Avaya, Nortel and Microsoft credentials) in Singapore, Radiance is able to provide you 24/7 contact center request, regional support, remote resolution, preventive maintenance and many more quality services, anytime, anywhere. You can be rest assured that your cloud migration journey from start to finish is well taken care of.
Adopting cloud solutions can be challenging. Radiance has developed Cloud Engage to help businesses who are moving to the Cloud PBX/Cloud PSTN Conferencing in Office 365 for the first time and are looking for guidance on where to start building their own capabilities to drive successful deliveries. We conduct comprehensive pilot test, troubleshoot and analyse the results before actual deployment of Cloud PBX/Cloud PSTN Conferencing solution.
Organisations who are already in Cloud platform but exploring to integrate with their existing on-premises applications and contact center solution can also leverage on Cloud Engage. Cloud Engage has the full suite of SOF methodology to successfully plan, deliver and integrate Cloud PBX or Cloud PSTN conferencing with their contact center solution and 3rd party applications, delivering a total cloud and customer engagement solution.
Our team of Cloud Engage experts will work with you to understand your current existing environment (network, internet, telephony and contact center infrastructure and design), identifying gaps, addressing issues and proposing suggestions and strategies to meet your desirable business objectives in the cloud environment.